jkwin Privacy Policy

1. Information We Collect

In the process of account registration, platform use and financial transactions, jkwin may collect the following categories of information:

Account Registration Information

• Full name as it appears on a valid identity document
• Date of birth for age verification purposes (21 years and above)
• An active email address
• A mobile phone number registered in Malaysia
• Account username and password (passwords are stored in encrypted form)

Financial and Transaction Information

• Deposit and withdrawal records in Malaysian Ringgit (RM)
• E-wallet information such as Touch 'n Go eWallet and DuitNow (registered phone number only)
• Cryptocurrency wallet addresses (USDT, BTC, ETH) for cryptocurrency transactions
• Transaction history for audit and fraud prevention purposes

Technical Information

• Device IP address and general geolocation data
• Browser type and operating system
• Login session data and activity on the platform
• Cookie information received by your device

2. Purpose of Data Use

The personal information collected is used solely for purposes related to the operation and services of jkwin, including:

• Creating and managing player accounts securely
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and managing player withdrawals
• Verifying identity to comply with Anti-Money Laundering (AML) requirements
• Providing customer support 24 hours a day, 7 days a week in Malay and English
• Sending bonus information, offers and updates related to our services
• Analysing platform usage patterns for improvement purposes
• Detecting and preventing fraud, money laundering or platform abuse
• Complying with legal obligations and the requirements of international licensing bodies

3. Data Storage and Security

jkwin applies strict technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or improper disclosure.

• SSL/TLS encryption for all data communication between your device and our servers
• Passwords stored in hashed format — our staff cannot view your password in its original form
• Network separation between front-end systems and sensitive databases
• Regular security audits by internal teams and independent external parties
• Role-based access controls — only staff who need to know can access the relevant data

Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, certain transaction records may be retained for a set period for audit and legal compliance purposes.

4. Sharing Data with Other Parties

jkwin does not disclose players' personal information to external parties except in the following circumstances:

• Payment service providers that process your transactions (for example: FPX providers, e-wallet platforms) — only the information needed to complete the transaction is shared
• Game provider partners operating within the jkwin platform, within a limited technical scope
• Regulatory bodies or authorities that issued our licence when required by law
• Law enforcement agencies when there is a valid court order or lawful legal requirement
• Professional advisers such as auditors, solicitors and security consultants who are bound by confidentiality agreements

In all of the above situations, we ensure that the receiving party complies with security and confidentiality standards equal to or higher than those we apply.

5. Cookies and Tracking Technologies

jkwin uses cookies and similar tracking technologies to improve platform functionality and the user experience. The following are the types of cookies we use:

• Session Cookies: Store your login status and session information while you use the platform
• Preference Cookies: Store the language, display and other settings you have chosen
• Analytics Cookies: Collect aggregated usage data to help us understand how the platform is used and identify areas for improvement
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access

You can control or block cookies through your browser settings. However, some platform functions may not work properly if essential cookies are blocked.

6. Your Rights as a Data Subject

As a jkwin platform user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you
• Right of Correction: You may ask us to correct information that is inaccurate or incomplete
• Right of Deletion: In certain circumstances, you may ask us to delete your personal data
• Right to Restrict Processing: You may ask us to limit how we process your data in certain situations
• Right to Object: You may object to the processing of your data for direct marketing purposes
• Right to Data Portability: You may request your data in a transferable format to bring to another service provider

To exercise any of the rights above, please contact the jkwin support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe.

7. Cross-Border Data Transfers

As a platform operating under international licensing, part of our technical infrastructure may be located outside Malaysia. Transfers of personal data to other countries will only take place with adequate safeguards in place, including:

• Data processing agreements that comply with international standards
• Use of recognised standard contractual clauses
• Ensuring that data recipients outside the country maintain an equivalent level of protection

8. Protection of Underage Users

jkwin strictly prohibits individuals under the age of 21 from registering or using the platform. We carry out age verification during account registration. Should there be evidence that personal data of an underage individual was collected unintentionally, we will take immediate action to:

• Block and terminate the account in question immediately
• Delete all related personal data from our systems
• Return any remaining funds, if applicable, through the appropriate channel

Parents or guardians concerned about the online activity of a child under their care may contact us directly at [email protected] for prompt assistance.

9. Changes to This Privacy Policy

jkwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. When material changes are made, we will:

• Update the "Last Updated" date at the top of this document
• Send a notification to players via their registered email or through an in-platform notification
• Retain previous versions for players to reference upon request

Continued use of the jkwin platform after the effective date of a new version of this policy will be considered acceptance of the changes. We encourage you to review this policy periodically.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data, please contact the jkwin team through the following channels:

• In-platform live chat — available 24 hours a day, 7 days a week in Malay and English
• Email: [email protected]

Our support team is ready to assist you and will respond to all privacy-related enquiries promptly.